Tag: Office etiquette

  • 2022 Highlight: Stuart Thomson – Beware Closed Minds Around You

    Stuart Thomson

    A creative working environment should recognise the abilities and contribution of everyone. Sadly, despite what they may say, not all organisations live up to the high standards they claim to live by.  But don’t give up on them.  Instead, think about how to encourage change.

    Starting a new job is always accompanied by a high level of excitement and expectation.  For those entering the world of work for the first time, there is trepidation but enthusiasm as well and, for most, a real willingness to get involved.

    Most organisations appreciate that input and drive, but some seem less willing to make the most of the opportunities.  Certainly, there can be structures and hierarchies that prevent voices being listened to but, more often than not, it is about the people. 

    Having such a closed mind goes against every leadership book you read or podcast you listen to, but it still happens.  The closed mind might be a result of a fear of being made to look bad, a poor personal relationship or, more simply, intransigence on their part.  An undying belief in ‘the way we’ve always done things’ should not be underestimated.  So those with a closed mind either don’t listen or don’t recognise the contributions that come their way.  They simply end up being dismissive.

    If you are faced with such a situation then do not downgrade your expectations. 

    The initial knee-jerk reaction is to look for a new job.  That is certainly one option but not one that guarantees success.  It is a cliché to say that the grass is not always greener but that definitely applies to the work environment.  All roles and employers have their challenges.

    Instead, your best option, and one that may help you in the longer-term, is to stay and fight to be heard.  If you can be successful, then opening up the organisation will not only be hugely rewarding personally but will enable you to make an impression which can only help in your career. Whatever the challenge is, consider your strategy and what it should include:

    • Are there any champions you can look to work with?  You don’t have to do this alone.
    • Try to work with and not against people, so recognise their opposition but try to address it.
    • Always be clear on the benefits and try to use real life examples or information rather than relying on instinct.
    • Are there internal teams that can help, such as HR?
    • Do you understand the structure of the organisation so that you know who to talk to?

    Remember, there is nothing wrong with applying some pressure and many will thank you for it.  Many employers often know when there are closed minds and are looking for ways to change.  You are providing the constructive encouragement they need. 

    Communication is critical.  Issues often arise and closed minds take root when the communication is poor.  Instead of organisations being able to deal with problems they don’t because the right people are not made aware.

    The input could be for a piece of client work, internal practices or focused on something more structural.  The same lessons and thought processes should apply, regardless.

    So do not give up and simply look to move on.  Rather, make every effort to help open the closed minds.

     

  • The secret to success? Get through all your emails

    The secret to success? Get through all your emails

    Daphne Philips

    Two things seem to have progressed in society simultaneously – and each to the detriment of each other. The first is the accessibility of communication and read receipts (visible acknowledgement that someone has read your communication, whether that be by email, WhatsApp or iMessage). The second is the fact that it has become socially acceptable not to respond.

    How did this happen? Read receipts might almost have been designed to induce professional and social anxiety. Our tech overlords surely know that there is no real utility in knowing when someone has read our communications. Yet when this information is available to us, worried questions circulate our minds. Why haven’t they replied yet? Will they ever reply? Have I been inadvertently rude? Is this person angry with me? 

    With so many blackhole email accounts at large corporations – and unresponsive gatekeepers surrounding well-known names – it is interesting to note that some of the most important and busy individuals tend to be the best repliers. This is no coincidence: success is always in the detail.

    A case in point is the example set by Sir David Attenborough. This week it was reported that the TV presenter wrote a handwritten response to a four-year-old who had sent him a query about extinction. This is not the first time that heartfelt responses have surfaced from Attenborough, and he has a reputation for responding to every letter – he gets about 40 a day – that is sent to his home address (he doesn’t do email). At 94, and still in peak demand, he could be forgiven for letting the standards slip. It is wholly admirable that he does not.  

    Other notable examples include the eminent American politician George Mitchell, best known for his key role in constructing the Good Friday Agreement, which brought to a halt the Troubles in Ireland. Whilst being an accomplished lawyer, judge, diplomat and US Senator Mitchell always finds the time to keep on top of his correspondence. It’s good diplomacy to be polite, but it also shows humility. Again, its no coincidence that the man who brokered peace in Northern Ireland also gets through his emails.

    Similarly Sir Martin Sorrell, the founder and former CEO of the world’s largest Advertising and PR group, WPP plc, is known for firing off courteous and almost immediate responses. Sir Richard Branson is also swift to reply to email.

    So it’s not at the top that such politeness and courtesy no longer seems to be expected; it’s in the middle. Often one can struggle to connect digitally with someone who is perfectly congenial in person only because the people around them make it difficult to get to them. This is not only a social manners issue. It also speaks to a breakdown in employment etiquette, and can only leave people frustrated and jaded.

    Of course, none of this is helped by working from home, where communication is so reliant on the digital.  Sir David Attenborough knows that now is a time more than ever when we need to lower the barriers of communication between us. That means listening – and taking the time to reply.    

    Photo credit: Christina @ wocintechchat.com  on Unsplash